I am pleased to tell you I am starting with a new blog series called 'Asian Guest Guide'. In every post I will review a particular type of guest, or guests from a specific part of Asia. For everyone working in the hospitality industry I want this to be a little guide on how you can manage with foreign guests in certain situations in this industry.
Why did I come up with this guide?
I am working as a front desk agent myself and have to deal with guests from every part of Asia on a daily basis. I worked for quite a while in a major Japanese hotel as well, which equals even more Asian guests. My family has been in the hospitality industry for many years and had their own restaurants and hotels. Even though I love the diversity of guests I see every day, I see my colleagues struggling trying to deal with the 'oh-so-difficult' Asian guests on a daily basis.
In this series I am going to simplify these situations, analyse guest profiles and share my own experiences in general.
If you have any specific situations you would like me to cover in this series, or if you have difficulties with understanding some type of guest, please let me know and I will try to analyze the situation and cover the outcome in this series.
Part one will be up soon!
~ Mei mei